Shipping policy

ROBERTS EBONY L
Thank you for shopping with ROBERTS EBONY L. We take pride in offering reliable shipping solutions for all luggage and bag merchandise. Our team ensures every order is professionally sorted, securely packed, and delivered safely to customers with consistent and dependable logistics services.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Each luggage item undergoes basic quality inspection and protective packaging before shipment to avoid structural or surface damage during transit.
If we experience a high volume of orders during promotional events or peak shopping periods, processing times may be extended. Customers will receive timely email alerts if there are any significant delays to their order dispatch schedule.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your order’s overall size, weight, and designated shipping location.
Estimated delivery times:
Standard Shipping: 15 business days
Delivery times are estimates and may vary due to carrier delays, customs clearance procedures, unstable weather conditions, logistical constraints, or regional and national holidays that fall outside our operational control.

3. Shipment Confirmation and Order Tracking

Once your order has shipped from our warehouse, you will receive an official shipment confirmation email that includes full tracking credentials and logistics carrier information for your parcel.
Tracking details typically become available within 24-48 hours after shipment, as logistics platforms require a short timeframe to update and activate live tracking data.

4. Incorrect Address Disclaimer

Please thoroughly verify your full shipping address, postal code, and valid recipient contact information to ensure accuracy and completeness at checkout.
ROBERTS EBONY L is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a shipment is returned to our facility due to invalid address details or delivery failure, additional reshipping fees may be required for re-delivery.

5. Lost or Damaged Packages

Lost Packages:
If your package is lost in transit during the shipping process, please reach out to our support team within 7 days of the expected delivery date to initiate a full logistics investigation.
Damaged Items:
If your luggage or bag products arrive damaged, scratched, or structurally impaired upon delivery, please contact us within 48 hours of delivery. You must provide clear photos of both the damaged items and original packaging. Our team will review your submission and resolve the matter as promptly as possible.

6. Luggage and Bag Usage Notice

All luggage and bag products are intended for standard daily and travel use. Customers must utilize, clean, and store items in accordance with normal usage practices. ROBERTS EBONY L will not assume responsibility for product damage caused by improper storage, overloading, rough handling, unauthorized alterations, or general product misuse.

7. International Shipping and Customs Notice

For international shipments, customs duties, taxes, or import fees may apply based on the trade regulations of the destination country. These additional administrative charges are the customer’s sole responsibility and are not included in product pricing or standard shipping fees.

8. Contact Information

If you have any questions regarding this Shipping Policy, order logistics status, or delivery-related concerns, please contact us:
Company Name: ROBERTS EBONY L
Phone number: +1 402-697-9283
Email: contact@voltlink.shop
Physical address: 352 Hamilton St, Albany, NY 12210, United States